Refund & Cancellation Policy

1. General principle

We want booking and payment terms to be transparent before you commit. Refund eligibility depends on the type of service, whether personalised work has already started, whether digital access has been delivered, and whether physical/customised products have been prepared or installed.

2. Free 20-minute Fit & Direction Call

There is no payment for this call. If you cannot attend, please reschedule or cancel as early as possible so the slot can be offered to someone else. Repeated no-shows may result in future free-call bookings being declined.

3. 360° Personal Alignment Consultation

• 24 hours or more before the appointment: you may reschedule once without charge. If you prefer to cancel, you may request a refund before the session begins, subject to any payment-gateway amount that is not returned to us by the provider and to applicable law.
• Less than 24 hours before the appointment: the fee is generally non-refundable because the appointment time has been reserved. A one-time reschedule may be offered at our discretion for genuine emergencies.
• No-show: the fee is non-refundable. A replacement appointment may be offered only at our discretion.
• If Alchemist Zen cancels: you may choose a new date or receive a refund of the amount paid for that session.

4. Private Transformation Journeys

Private journeys involve reserved time, planning and personalised work. Before the first journey session or personalised work begins, you may request cancellation in writing. Once a journey has started, fees attributable to completed sessions, materials, assessments, preparation and personalised work are non-refundable. Any request concerning unused future sessions will be reviewed fairly on a case-by-case basis, subject to the agreed package structure and applicable law.

5. Live Reiki training, workshops and group programmes

If you cannot attend a live batch, please inform us as early as possible. Where feasible, we may transfer your enrolment to the next comparable batch. Once training has begun, an attunement/teaching has been delivered, or substantial course materials/manuals have been provided, the fee is generally non-refundable. If Alchemist Zen cancels the programme, you may choose a transfer or refund.

6. Recorded / self-paced digital programmes

Recorded courses may be delivered through Graphy or another digital platform. Unless a course checkout page states otherwise, digital purchases are generally non-refundable once access has been granted, except in cases such as duplicate payment, failure to provide purchased access, or where a refund is required by applicable law. Please review the live checkout page before purchasing.

7. Vaastu consultation and analysis

• Before analysis begins: a consultation fee may be cancelled/refunded if no floor-plan review, analysis, report preparation or personalised recommendation has started.
• After analysis has begun: the consultation/analysis fee is non-refundable because professional work has already been performed.
• On-site visits: travel or site-related expenses already incurred may be non-refundable.

8. Pyramid Vaastu and other physical products

Please report a damaged, defective or incorrect item promptly after delivery and include photographs where possible. We will review replacement/refund options as appropriate. Products that have been specially charged/energised, customised, opened, fixed or installed for a particular client/space are generally not returnable for change of mind, subject always to applicable consumer rights.

9. Installation and energising services

Fees for energising/charging or installation work are non-refundable once the service has been performed. If the appointment is cancelled before work starts, any refundable amount will depend on actual travel/material costs already incurred.

10. Books and third-party marketplaces

Books or products purchased through Amazon or another third-party marketplace are subject to that marketplace’s own return/refund process. Alchemist Zen cannot directly process refunds for purchases where the payment was collected by the third-party marketplace.

11. Duplicate payments and payment errors

If you believe you were charged twice or paid an incorrect amount, contact us with your name, date, amount and Instamojo/payment reference. Verified duplicate payments will be refunded.

12. How refunds are processed

Approved online refunds will normally be initiated through the original payment method/provider, including Instamojo where applicable. The time taken for the credit to appear is determined by the payment provider, bank or card/UPI network and may be outside Alchemist Zen’s direct control.

13. How to request a cancellation or refund

Email poonam@alchemistzen.com with your name, service/product, booking date, payment amount, payment/reference ID and reason for the request. We will review the request against this policy and applicable law.